Pollination is not a service problem
Bees visiting flowers and wasps hunting other insects have roles in a garden. Their presence alone does not establish a nest that needs intervention. Identify the behavior that concerns you: feeding at a table, entering a cavity, or repeatedly crossing a doorway.
The distance to daily use matters
A suspected nest at an unused edge of the property raises different practical questions from one beside the steps. Keep a comfortable distance and describe the relationship to normal household movement. Do not disturb vegetation or move stored objects to reveal the nest for a photograph.
Avoid a blanket yard decision
Identification and the location should guide any response. Ask why action is proposed at that particular point and how nearby planting areas would be considered. A useful explanation should distinguish the affected access area from the rest of the landscape.
Bring the setting into the call
Use the Brookfield number to discuss the doorway, deck, or path involved. Mention whether people have another way through. Ask how the insect and nest location can be assessed without requiring you to approach or interfere with it.
Further reading: Understanding bees and wasps